Services

AI services from first diagnostic to managed operations

Strategy, implementation, training, advisory, governance and integration, plus ready-made solutions for common business processes. Durations shown are typical, not promises; every engagement is scoped in writing after the diagnostic.

01

Start here

No commitment: a conversation about your own operation, not a sales deck.

Executive AI Diagnostic

Free · 60 min

A free conversation with the decision-maker about your own operation, to choose the first process worth automating and to judge whether the business case holds.

  • A one-page summary of what to automate first
  • What to demand from any vendor, including us
  • What evidence to expect after six months

Licence-utilisation session

Free · 60 min

For teams that bought AI licences but mostly use them as a chat window. We look at how the tools are really used and where they could carry real work.

  • Licences in use compared with licences paid for
  • Three or four concrete uses for each team
  • A next-step recommendation, with or without us
02

Strategy & discovery

Measure first, so every later result has something honest to be compared with.

Deep process diagnostic & baseline

Typical: 2–4 weeks

We measure what the process costs today in hours and money, and agree the plan before anything is built.

  • Process map and review of the systems and data involved
  • Current cost in hours and money
  • The diagnostic fee is credited against the project if you go ahead

Comparative AI platform assessment

Typical: 2–3 weeks

Microsoft Copilot, Claude and ChatGPT run side by side on three of your real processes, with the same data and the same success criteria.

  • Side-by-side results on your own processes
  • Criteria for when each tool fits and how they can coexist
  • A roadmap you own

AI strategy & maturity assessment

Where your organisation stands on data, skills, governance and use cases, and a sequenced plan to move forward.

  • Maturity scorecard by dimension
  • A prioritised portfolio of use cases
  • A roadmap with owners and dependencies

AI business case & ROI tracking

We turn an idea into a business case with explicit assumptions, then track the results against it after launch.

  • Cost model and written assumptions
  • KPIs agreed before the build starts
  • Periodic tracking against your baseline
03

Implementation programs

From a signed mandate to processes that run in production and are measured.

6-Month AI Implementation Program

Typical: 6 months

A structured programme that takes you from mandate to two measured processes in six months, run by your own team with our support.

  • 8-week mandate-and-design phase; the build starts from week 6
  • First process live in months 3–4; two processes measured at month 6
  • Signed KPIs, stop criteria and a quarterly exit
  • Includes helping you hire your own Applied AI Lead

Agentic process automation

AI agents that run whole business processes: they read the inputs, decide within your rules, act in your systems and hand exceptions to a person.

  • Guardrails and a complete audit trail
  • Human review of exceptions
  • Runs on your infrastructure, with your data

Multi-agent orchestration

Several specialised agents coordinated by a governed runtime, for work with many steps that no single agent should handle alone.

  • Model-agnostic routing between agents
  • Shared memory and traceable decisions
  • Monitoring and cost limits per agent
04

Enablement & training

People learn on real tasks, and leave with something that already works.

Team enablement cohorts

Typical: 3–8 weeks · up to 10 people

Hands-on workshops for up to ten people, built around the work each participant actually does.

  • Two hands-on workshops per week
  • Each participant leaves with a working assistant for their role, a shared prompt library and cost-governance rules
  • Fixed fee per cohort, not per seat

Executive & board AI literacy

Short sessions that give directors a working vocabulary: what AI can and cannot do, what to ask, what to fund and what to stop.

  • Plain-language briefing for the board
  • Questions to ask of any AI proposal
  • A shared view of risk and return

Prompt-engineering & evaluation labs

Practical labs where teams write, test and evaluate prompts against their own cases, and learn to tell a good answer from a convincing one.

  • Test sets built from your own documents
  • A repeatable way to score outputs
  • Templates your team can reuse
05

Advisory

An independent voice on your side of the table.

Fractional AI Advisor retainer

Typical: 6-month minimum

An independent advisor for owners, CEOs and boards who need to decide which AI initiatives to back, which vendor proposals to question and which to stop.

  • Vendor-neutral advice
  • Fortnightly sessions and a one-page monthly brief
  • Deep dives on demand
  • 6-month minimum with 30 days' notice
06

Governance, risk & security

Use AI at scale without losing sight of who does what with which data.

AI-use control

Typical: 2–4 week diagnostic + 4–6 week setup

We move people from personal AI accounts to corporate ones and put clear rules around how AI is used in daily work.

  • Corporate accounts and access by area
  • A written usage policy and usage logs
  • Training by area

AI governance & ISO/IEC 42001 readiness

We help you build the management system that a standard such as ISO/IEC 42001 expects, so you are ready for an audit if you choose to seek one.

  • Gap analysis against the standard
  • Risk register, roles and procedures
  • Evidence you can show an auditor

AI red-teaming & prompt-injection testing

We attack your AI assistants and agents the way a hostile user would, to find weaknesses before someone else does.

  • Prompt-injection and data-leak scenarios
  • A ranked list of findings
  • Recommended fixes and a retest

Data-protection alignment per country

We map how your AI use handles personal data against the rules of each country where you operate, working alongside your own legal counsel.

  • Data flows documented per use case
  • Country-by-country checklist
  • Contract and vendor questions to ask
07

Integration & engineering

AI connected to the systems where your work already lives.

AI agents on Microsoft 365, ERP and CRM

Agents connected to the systems your people use every day, acting only within the permissions you give them.

  • Connectors with role-based permissions
  • Logging of every action
  • Dual approval for sensitive actions

AI in your own cloud

Models and agents deployed inside the cloud account you already control, so data stays where you decide.

  • AWS Bedrock, Azure and Google Cloud
  • Your network, your keys, your logs
  • Cost limits and monitoring from day one

Legacy code modernisation with AI coding agents

AI coding agents that read old code, document it and help migrate it, with engineers reviewing every change.

  • Documentation recovered from the code
  • Test coverage added before changes
  • Reviewed, incremental migration

Enterprise knowledge search (RAG)

Ask questions in plain language and get answers drawn from your own documents, with the source shown.

  • Answers with citations to the source
  • Respects who is allowed to see what
  • Quality checks on retrieval

Intelligent document processing

Invoices, contracts, forms and statements read, classified and entered into your systems, with doubtful cases sent to a person.

  • Extraction with confidence scores
  • Validation rules per document type
  • Exception queue for human review

Contact-centre, voice and WhatsApp agents

Assistants that answer customers by chat, phone or WhatsApp, and pass the conversation to a person when it matters.

  • Answers grounded in your own knowledge
  • Clear hand-off to a human agent
  • Conversation review and quality scoring

RPA & workflow integration

AI added to the automation you already run, so that steps needing judgement can be handled instead of stopping the flow.

  • Works with your existing RPA and workflow tools
  • AI only where judgement is needed
  • Fallback to a person when confidence is low

Data readiness & engineering

Agents are only as good as the data behind them. We clean, connect and organise the data your first use cases depend on.

  • Data quality review for chosen use cases
  • Pipelines into a governed store
  • Documentation of sources and owners
08

Managed AI operations

Keeping AI systems accurate, affordable and staffed after launch.

LLMOps, evaluation & monitoring

Ongoing evaluation of your agents on fixed test sets and live traffic, so quality drift and failures are seen early.

  • Regression tests when models or prompts change
  • Dashboards and alerts
  • Incident review routine

AI cost governance (FinOps)

Visibility and limits on what AI usage costs, by team, process and model.

  • Usage and cost reports by area
  • Budgets and alerts
  • Right-sizing of models and licences

AI talent & staff augmentation

Specialists in AI engineering, data and AI operations who join your team for as long as the work needs them.

  • Profiles matched to the project
  • Work inside your own processes
  • Knowledge transfer to your people
09

Licence advisory

The right licences for the right people, not the same plan for everyone.

Licence advisory

Practical guidance on which AI licences to buy, for whom and in what quantity, across Microsoft, Anthropic, OpenAI, Google and others.

  • Comparison of plans against how your people work
  • Sizing by role and area
  • Ongoing review of spend against use
10

Ready-made process solutions

Starting points for the processes we see most often, adapted to your rules and systems.

Bank reconciliation & multi-entity consolidation

Statements from several banks and countries read, matched against your ERP and consolidated, with only the exceptions reaching a person.

  • Entity and currency rules applied
  • Exceptions queue for finance

Distributor commissions & credit notes

Contract terms such as tiers, minimums and exclusions are read and applied to calculate commissions and credit notes, each traced back to its clause.

  • Calculation traced to the contract clause
  • Finance approves before anything is issued

Inventory forecasting & provisions

Demand forecasts and the provisions that follow from them, built from your own history and rules.

  • Forecast per product and location
  • Provision rules applied consistently

Automated sales reporting

Daily sales views by zone, route and customer that replace manual spreadsheets, with inconsistent data flagged instead of hidden.

  • Who is behind target, and where
  • Inconsistencies flagged for review

Order capture & customer service over WhatsApp and email

Orders and questions that arrive as messages are read, entered in your systems and answered, with a person taking over when needed.

  • Orders entered in your ERP
  • Clear hand-off to your team

Accounts-payable & invoice processing

Supplier invoices read, matched with orders and receipts, and routed for approval.

  • Three-way matching
  • Duplicates and anomalies flagged

Collections follow-up

Overdue accounts prioritised and reminders drafted in the right tone for each customer, sent only after your team approves.

  • Priority list by amount and age
  • Messages reviewed before sending

KYC & onboarding document review for financial institutions

Identity and onboarding documents checked against your policy, with an analyst deciding every borderline case.

  • Checklist applied to each file
  • Analyst keeps the final decision

NOC and ticket triage for telcos and datacenters

Alarms and tickets grouped, prioritised and routed to the right team, with suggested next steps from your own runbooks.

  • Duplicate and related alarms grouped
  • Runbook steps suggested to the operator
11

Industry offers

The same building blocks, applied to the way each sector works.

Banking & financial services

Reconciliation, KYC and onboarding review, collections and analyst support, always with regulated use in mind and a person owning each decision.

Consulting firms

Faster research and first drafts with client confidentiality protected, plus quality review of AI-assisted deliverables.

Service companies

Order capture and customer service over WhatsApp and email, knowledge assistants for frontline staff and standardised processes.

Datacenters & cloud

Ticket and alarm triage, AI-assisted runbooks and incident support for operators, where judgement under pressure matters.

Telecommunications

Customer care, network operations support, field-force coordination and churn and retention analysis.

Manufacturing

Technical knowledge search over manuals, legacy code modernisation, root-cause analysis from logs and supplier contract review.

Retail & distribution

Inventory forecasting, automated sales reporting, distributor commissions and customer service over messaging channels.

Energy & utilities

Document-heavy back-office processes, operations knowledge search and ticket triage for field and control-room teams.

Start with a free executive diagnostic

A free 60-minute conversation with the decision-maker to choose the first process worth automating.

Book an executive AI diagnostic